Non Contract Customers - What You Need to Know

Important Information for Non Contract Customers

We feel that we can best support customers through our unique Total Support structure - that allows us to run our diagnostic software to prevent issues rather than just reacting to them. Our system also allows us to gain an inside knowledge of your system so that we can spot issues and reduce any  potential downtime.

We do recognise that some cusomers may call us who have yet to take out a Support Contract. We welcome this as this as word of mouth referrals from local businesses are our main source of new clients.

Please note, however, that we do charge for all calls where we are asked to advise customers and that minimum charges will apply.

Our scale of minumim charges is as follows:-

For Support Calls and Site Visits a Minimum Charge of Three Quarters of an hour at Standard Rate will apply

Our staff are highly skilled and motivated to resolve customers issues swiftly - that should be a benefit to all customers.

Please also note that we will always help where we can but that our contract customers have defined Service Levels with us and will remain our priority.